Speak to someone before you worry

Stakeprix Casino contact and support details

Reach support by live chat, e-mail or phone, and someone answers 24 hours a day, 7 days a week.

Get help now Minimum deposit A$20. Licensed and audited. No hidden conditions.

Paid out today across 19 venues

887,298 A$

2,057 Players at the tables right now

Stakeprix Casino LLC holds licence ALSI-836356 from the Anjouan Offshore Finance Authority and is independently audited by Gaming Laboratories International (GLI).

Average withdrawal time is 20 minutes. The platform processes up to A$50M weekly and A$168M monthly, with a single-withdrawal ceiling of A$67,000.

Every connection and transaction is secured by 256-bit TLS encryption, keeping your personal and financial data sealed at all times.

Stakeprix Casino support lines

Lines to a real person

You will not be passed to a bot that repeats your own words back at you.

Something is stuck right now

Best for anything that needs sorting out this minute, from a stalled deposit to a locked login; a person joins you in about 1 minute.

Start chat

Where do I send my documents?

Best for documents and detailed questions, so you can attach screenshots; send it to [email protected] and expect a reply within roughly 8 hours.

Write to us

A voice on the line

Best when you want to hear a voice, so call +61 2 0853 2610, and we answer on Australian Eastern Standard Time, usually inside 1 minute.

Call us

Stakeprix Casino in Australia

Who do I speak to from Australia?

Our Australian setup is simple: a local number, a local clock, and English speakers who know both.

How to reach us

Local phone: +61 2 0853 2610; Support clock: AEST; Languages: English, German, Finnish, Norwegian; E-mail: [email protected]

Who supervises us

Supervisor: Anjouan Offshore Finance Authority, licence ALSI-836356

Where to get help

Gambling help: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register

Fewer messages, a faster fix

Have these within reach before you start a conversation with the team.

Your registered e-mail address, spelled out
The last four digits of your payment card
Screenshots of the error or game round
Transaction reference and the amount in AUD
The date and time it happened, AEST

Six addresses, one for each job

Which address should I use?

By the end you will know exactly which mailbox takes your question, so nothing sits unopened.

Account

General support, everyday questions: [email protected]; Verification, identity and address documents: [email protected]

Money

Payments, deposits and withdrawals: [email protected]

Other matters

Complaints, if something went wrong: [email protected]; Privacy, personal data requests: [email protected]; Business and partnership enquiries: [email protected]

A company you can trace

The company. Legal name: Stakeprix Casino LLC; Company number: 889476 (Anjouan); Registered address: Bandar Salaam, Mutsamudu

The licence. Regulator: Anjouan Offshore Finance Authority; Licence number: ALSI-836356

Written contact. Support e-mail: [email protected]

Learn More

Sending this at midnight

Hours and typical reply windows

This sets out how long each channel usually takes so you can pick one that fits your night.

Live chat

Live chat hours: Available 24 hours a day, 7 days a week; Live chat first reply: About one minute; Time zone: AEST

E-mail

E-mail address: [email protected]; E-mail reply: Within eight hours

Phone

Phone number: +61 2 0853 2610; Phone wait: About one minute

Four steps to escalate

What if the answer does not solve it?

Nothing here is a dead end, so a reply you disagree with can still be reviewed again.

Before the first message goes out

Start with the support team and describe what went wrong in plain words. Include your account e-mail, dates, amounts and any screenshots from the session.

Waiting on the first reply

Someone reads your message and replies with what they found. Expect roughly eight hours by e-mail, or about a minute on live chat if you raise it there.

Who looks at it next?

Unhappy with that outcome, you ask for it to go higher inside the casino. Complaints are taken by the complaints mailbox and reviewed by a staff member who did not answer you first.

Take it to the licence holder's regulator

Should the internal review still leave you unsatisfied, take the matter to the Anjouan Offshore Finance Authority, the body that issued licence ALSI-836356. They handle disputes on their own terms.

Straight answers, no runaround

Before you write, read this

You will know who replies, in which language, what to send and how fast it lands.

trustWhich languages can I contact Stakeprix in?+

German, Finnish, Norwegian and English are all covered by the support team. Pick whichever you write most comfortably in and the reply comes back in that same language. There is no need to translate anything into English first.

trustWhen can I ask for my personal data to be deleted?+

Ask for a copy of your personal data by writing to [email protected] from your registered email address. Deletion requests go to the same inbox and are handled once any open balance and verification checks are settled. Expect a reply within eight hours, Monday to Sunday.

trustHow long does it take support to find my account?+

Give the agent the email address on your account and the last four digits of a payment method you have used. A name, address and date of birth help them match the record faster. Password details are never needed, because support will not ask for them.

trustWhat happens when I write on a Sunday night?+

Stakeprix Casino support runs twenty-four hours a day, every day of the week, including public holidays. A chat starts in about a minute at three in the morning just as it does at lunchtime. Weekends make no difference to how quickly you hear back.

trustCan I withdraw before verification finishes?+

Documents are usually checked within forty-two hours of arriving in the verification inbox. A clear photo of each document shortens that wait, while blurred edges or expired cards add a second round. You will be told by email once the review closes.